工单 #40093

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创建：2026-03-11T02:09:58Z | 更新：2026-03-25T05:39:56Z

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工单ID（用于发送回复）
客户邮箱
运单号（可手动覆盖）
物流查询 fc（自动/可空）
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名：晓琳
订单号：#2984
物流单号：IT966138168GB
店铺：WA-英国
产品：吹叶机-英规
金额：168.99 GBP
物流信息
物流状态：Delivered
最新日期：2026-03-07
更新天数：16天
状态摘要
Delivered | days_update=16 | Delivered Delivered
查看物流详细信息 
Number:  IT966138168GB
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-07 22:32 Delivered Delivered
2026-03-07 20:56 Shipment Data Processed
2026-03-07 13:36 DeliveryReady Out for Delivery
2026-03-07 13:36 Out for Delivery
2026-03-07 03:24 Shipment Received in Depot
2026-03-07 03:24 InTransit Shipment Received in Depot
2026-03-06 17:04 Shipment Received in Depot
2026-03-06 17:04 InTransit Shipment Received in Depot
2026-03-05 15:59 Custom clearance completed
2026-03-05 15:59 InTransit Custom clearance completed
2026-03-05 05:08 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-05 05:08 Parcel arrives at Airport, Parcel Arrival
2026-03-05 05:08 Parcel arrives at Airport Parcel Arrival
2026-03-02 22:28 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-02 22:28 Parcel is leaving Airport Parcel Leaving Port
2026-03-02 22:28 Parcel is leaving Airport, Parcel Leaving Port
2026-03-01 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-01 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-01 15:00 Customs declaration completed
2026-02-28 23:16 Shipment Announced
2026-02-28 22:34 Departed Hub
2026-02-28 22:34 Shipment Announced
2026-02-28 22:03 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-28 20:00 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-28 20:00 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-28 15:23 DONGGUAN Depart from facility to service provider
2026-02-28 11:51 DONGGUAN Shipment arrived
2026-02-27 15:32 Parcel Data Received
2026-02-20 23:09 Parcel information received
======================================
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AI历史分析结果

检测语言：未分析
点击"AI历史总结"按钮进行分析
对话统计
总消息：9 条 | 客户：5 条 | 客服：4 条 | 下轮次：5
解析时间：2026-03-25T10:16:48.993635

类型判断结果

多重操作列表:
告知顾客我们已收到视频，已咨询 (手动)
分类: 其他问题
[已含回复内容]
is_match：false
confidence：
logistics_status_summary：Delivered | days_update=16 | Delivered Delivered
reasoning：

      

      

        
        
      

      
        

          
          

            手动选择类型（按分类）
          

          
          
          

              
              
          


          
          

              
              

                
              

          


          
          

          

            
            
          

        

        
      
    

  


  

    
发送状态

    
last_send_status：success

    
last_send_at：2026-03-25T05:39:56Z

    

  


  

    
流水线状态

    
pipeline_status：COMPLETED

    
pipeline_at：

    

  


  

    

      
英文话术

      

      
    

    

      
中文话术

      

      
    

  

  
  
  

    
目标语种话术

    
Dear Customer,

We have successfully received your video.

The file has been forwarded to our professional team for further review and processing. We will keep you updated on the progress and notify you as soon as there is an update.

Thank you for your patience.

Best regards,
Lin

    
  

  

  
  

    
物流详情

    
物流状态：Delivered

    
最新日期：2026-03-07

    
停更天数：16

    

      查看物流文本
      
Number:  IT966138168GB
Package status:  Delivered (8 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-07 22:32 Delivered Delivered
2026-03-07 20:56 Shipment Data Processed
2026-03-07 13:36 DeliveryReady Out for Delivery
2026-03-07 13:36 Out for Delivery
2026-03-07 03:24 Shipment Received in Depot
2026-03-07 03:24 InTransit Shipment Received in Depot
2026-03-06 17:04 Shipment Received in Depot
2026-03-06 17:04 InTransit Shipment Received in Depot
2026-03-05 15:59 Custom clearance completed
2026-03-05 15:59 InTransit Custom clearance completed
2026-03-05 05:08 InTransit Parcel arrives at Airport, Parcel Arrival
2026-03-05 05:08 Parcel arrives at Airport, Parcel Arrival
2026-03-05 05:08 Parcel arrives at Airport Parcel Arrival
2026-03-02 22:28 InTransit Parcel is leaving Airport, Parcel Leaving Port
2026-03-02 22:28 Parcel is leaving Airport Parcel Leaving Port
2026-03-02 22:28 Parcel is leaving Airport, Parcel Leaving Port
2026-03-01 19:00 Linehaul Agent InTransit, Parcel departure in Transit Facility, Parcel Departure
2026-03-01 19:00 Linehaul Agent Parcel departure in Transit Facility, Parcel Departure
2026-03-01 15:00 Customs declaration completed
2026-02-28 23:16 Shipment Announced
2026-02-28 22:34 Departed Hub
2026-02-28 22:34 Shipment Announced
2026-02-28 22:03 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2026-02-28 20:00 Shenzhen Parcel processed at Shenzhen Sorting Centre.
2026-02-28 20:00 Shenzhen Parcel received at Shenzhen Sorting Centre.
2026-02-28 15:23 DONGGUAN Depart from facility to service provider
2026-02-28 11:51 DONGGUAN Shipment arrived
2026-02-27 15:32 Parcel Data Received
2026-02-20 23:09 Parcel information received
======================================
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