工单 #40072

返回工单列表
创建:2026-03-11T02:09:58Z | 更新:2026-03-11T03:11:56Z

输入

工单ID(用于发送回复)
客户邮箱
运单号(可手动覆盖)
物流查询 fc(自动/可空)
客户邮件内容
操作步骤
AI分析
数据获取
生成和发送

订单字段

姓名:晓琳
订单号:#1415
物流单号:JD0002234322633092
店铺:Ca-英国
产品:黑色GPS手表
金额:138.99 GBP
物流信息
物流状态:InfoReceived
最新日期:2026-03-10
更新天数:1天
状态摘要
InfoReceived | days_update=1 | Parcel information received
查看物流详细信息
Number:  JD0002234322633092
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-10 11:58 Parcel information received
======================================
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AI历史分析结果

检测语言:en
最新客户消息翻译
感谢您的提议,但我仍然希望继续取消,抱歉给您带来不便。
对话统计
总消息:3 条 | 客户:2 条 | 客服:1 条 | 下轮次:2
解析时间:2026-03-11T10:10:10.609582

类型判断结果

多重操作列表:
挽留失败,登记退款 (手动)
分类: 其他问题
[已含回复内容]
is_match:false
confidence:
logistics_status_summary:InfoReceived | days_update=1 | Parcel information received
reasoning:

      
手动选择类型(按分类)

发送状态

last_send_status:success
last_send_at:2026-03-11T03:11:54Z

  

流水线状态

pipeline_status:COMPLETED
pipeline_at:

  

英文话术


      
    

中文话术


      
    

目标语种话术

Dear Customer,

Thank you for your reply.

We are sorry to hear that you still want to cancel this order. 
We have cancelled order 1415 according to your request and have issued a full refund of GBP 138.99. Usually, you will receive the refund within 5-10 business days. If you do not receive a refund within the time we promised, please feel free to contact us.

Looking forward to seeing you again in our store!

Best regards,
Lin

物流详情

物流状态:InfoReceived
最新日期:2026-03-10
停更天数:1
查看物流文本
Number:  JD0002234322633092
Package status:  InfoReceived (0 Days)
Country:  CN -> GB
VYANG 维央:
2026-03-10 11:58 Parcel information received
======================================
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